Crossing the T’s, Dotting the I’s
You may need to implement a small single site Contact Centre, or a complex multi-site Global Deployment, Project Management principles are the same.
Once we engage, success is our only option.
Key to a successful Project:
- Identify your business objectives and expectations of the given solution
- A strong technical understanding of all facets of the solution is paramount
- A well-defined scope of work
- Identify measurement of success
- Agreement of all Team players (internal and external) and their respective ownership of all the deliverables is equally important
- Tightly managed schedule
- Open continual communication with all stakeholders
- Training to facilitate independent management of the solution where practicable
- Delivery against expectation
We are all in it together, so success is shared!!
UCA has proven ability to deliver projects of any size and complexity. References available upon request.