Project Management

Crossing the T’s, Dotting the I’s


You may need to implement a small single site Contact Centre, or a complex multi-site Global Deployment, Project Management principles are the same.

Once we engage, success is our only option.

Key to a successful Project:

  • Identify your business objectives and expectations of the given solution
  • A strong technical understanding of all facets of the solution is paramount
  • A well-defined scope of work
  • Identify measurement of success
  • Agreement of all Team players (internal and external) and their respective ownership of all the deliverables is equally important
  • Tightly managed schedule
  • Open continual communication with all stakeholders
  • Training to facilitate independent management of the solution where practicable
  • Documentation
  • Delivery against expectation

We are all in it together, so success is shared!!

UCA has proven ability to deliver projects of any size and complexity. References available upon request.