Helping

Organisations

With

Pre-Sales

Post Sales Reviews

Advanced Analytics

Health Checks

Integrators

With

Pre-Sales

Post Sales Reviews

Advanced Analytics

Vendor Management

Vendors

With

Pre-Sales

Post Sales Reviews

Quality Assurance

Strategic Planning

Vendor Certification

Market Analysis

Some Stats For You

69%

After a positive customer Contact Centre experience, 69% of Americans would recommend the company they dealt with, to others

86%

Almost 86% of today’s Contact Centres are multi-channel.

$276,000

A 1% improvement in first Call Response = $276,000 in annual operational savings for the average Contact Centre

45%

45% of consumers will abandon an Online Transaction, (switching to Voice) if their questions or concerns are not addressed quickly.

Thinking About your Contact Centre Project?

Contact Us to discuss how we can assist you.

Our Partners

Newsletter Sign-up

UCA Produces a newsletter on a regular basis. If you would like to receive a copy, please enter your details into the form.

We Regularly Discuss

* Techniques to get the best from your Dashboarding product.
* Technical announcements from Vendors.
* Offers on the services we provide.
* Event Dates - Webinars and Web Training Sessions.

Please note: You can opt out at anytime by clicking on the link on the updates you receive, or by sending an email to [email protected]

 

 

 

Contact

+61 2 8214 6695

Baulkham Hills Business Centre
PO Box 7298
Baulkham Hills
NSW
2153
Australia